Last updated
This policy explains what information Four Directions Technologies, Inc. (“Four Directions,” “we”) collects through this website, how we use it, and the choices you have.
Information you give us
When you use a form on this site (Talk to an engineer, Request a quote or Contact), we collect what you enter: your name, company, email address, phone number and the details of your request.
Please don’t include passwords, credentials, Controlled Unclassified Information, protected health information or other sensitive regulated information in a form. If a project involves sensitive data, describe it in general terms. That data stays in your environment; we work with it there rather than having it sent to us.
If you sign up for Insights emails, we collect your email address and, if you choose to give them, your name and company. We also record when you signed up, the page you signed up on, and when you confirmed.
Information collected automatically
Like most websites, the servers that host this site record basic technical information about each visit, such as IP address, browser type, the page requested and the time. Our hosting provider keeps these logs according to its own schedule.
To prevent spam and abuse, our forms keep a one-way coded version of your IP address for about ten minutes. The address itself isn’t stored with your request.
Cookies and tracking
We use Google Analytics to understand how the site is used, such as which pages are read and how visitors find us. Google Analytics sets first-party cookies and collects information such as the pages you view, how you arrived, your general location (city or region), and your device and browser type. We see this only as aggregate reports. We’ve turned off Google’s advertising features and cross-device tracking for this site, and we don’t send Google your name, email address or anything you type into a form.
You can block these cookies in your browser settings or install Google’s Analytics opt-out browser add-on (link it to https://tools.google.com/dlpage/gaoptout). The site works the same either way. We don’t use advertising cookies. Fonts and images are served from this site rather than loaded from third parties. WordPress sets cookies only for people who sign in to manage the site.
How we use information
- To respond to your inquiry and prepare quotes and proposals
- To provide and support services you engage us for
- To keep ordinary records of business communications
- To protect the site and our systems from abuse
- To meet legal obligations
When you submit a form, we send you a confirmation by email and notify our team by email.
Insights emails
Insights emails are opt-in. After you sign up, we send one email asking you to confirm, and nothing else is sent until you do. Once confirmed, you get one email when each new article is published. We don’t share or sell the list, and we don’t add people to it from inquiries or quotes.
Every Insights email has an unsubscribe link, and unsubscribing takes effect right away. We keep a record that you unsubscribed so you aren’t added again by mistake; ask us if you’d like that record deleted too. The list is stored in our own website database, not with an email marketing service, and emails are sent through our email provider.
How we share information
We don’t sell your information or share it for advertising. We share it only:
- with service providers that help us operate, such as our website host and our email provider, who process it on our behalf;
- with suppliers when needed to fulfill a purchase or service you’ve asked for, for example to register a warranty with a manufacturer;
- with your consent; or
- when required by law.
How long we keep it
We keep inquiry records as long as needed to respond, to serve you if you become a client, and to maintain ordinary business records. You can ask us to delete your information at any time; copies may remain in backups for a limited period before they’re overwritten.
Security
We protect information with encryption in transit (HTTPS), access controls and by limiting who can see inquiries. No method of transmission or storage is perfectly secure, which is one reason we ask you not to send sensitive regulated information through forms.
Your choices
You can ask what information we hold about you, ask us to correct or delete it, or ask us to stop contacting you. Use our contact form or call us; we may need to confirm your identity first. Depending on where you live, you may have additional rights under local law.
Children
This site is intended for businesses and isn’t directed to children under 13. We don’t knowingly collect information from children.
Links to other sites
Some pages link to other websites, such as official government sources. Their privacy practices are their own.
Changes to this policy
We’ll update this page when our practices change and revise the date at the top.
Who we are
Four Directions Technologies, Inc., New Mexico. Reach us through our contact form or by phone.